NeoPro allows free returns or exchanges for change of mind, faulty items and incorrect purchase of size.
Anything purchased online must be returned to us within 30 days of purchase if you wish to exchange or receive a refund/store credit on the apparel. If you choose to receive a refund this will be done in the same form as your original payment.
• We recommend you check all of your NeoPro items thoroughly when first received. If the item is unworn and re sellable it may be returned within 30 days for an exchange or refund in the same form as original payment.
• The buyer must show proof of purchase when requesting a refund and have original packaging & tags attached.
• Worn, damaged or altered apparel cannot be exchanged or refunded. Apparel without a proof of purchase may not be exchanged or returned and refunded.
• If the product is faulty, we’ll meet our obligations under the Consumer Guarantees Act to provide a remedy in terms of a refund, exchange or credit.
• The buyer will need to pay return shipping costs on a return if it is a change of mind or exchange.
• The customer will need to include a pre paid satchel/label for NeoPro to send the replacement kit in, unless it is the wrong item or faulty, in which case NeoPro will cover the return postage.
We have tried to make returns as simple as possible for you! Start your return by clicking here